1. Getting ready
Practical help with clothing, belongings, appointment letters, mobility equipment and leaving home comfortably.
A familiar person. A more accessible journey.
Wheelchair-accessible appointment support.
For Help to Live clients, from your front door to appointments, dementia day services and home again. Familiar support throughout the journey—not an accessible taxi service.
Support for the whole journey
From your door.
With you, all the way.
Getting ready, travelling together and settling back at home. We can plan the visit around the support that makes a difference to you.
Our wheelchair-accessible vehicle gives us another way to help clients stay connected with healthcare, wellbeing and everyday life.
Before confirming a journey, we will talk through the wheelchair, access at the collection and destination addresses, timings and the support wanted. That helps us decide whether the vehicle and service are suitable for the individual journey.
- Wheelchair-accessible vehicle with ramp access
- Familiar, personal support from collection to return
- Help tailored to mobility, communication and energy needs
- Available to adults of different ages
One joined-up visit
How supported journeys can work
The exact arrangements are agreed in advance. A typical journey may include some or all of the following.
2. Travelling together
Accessing the vehicle, travelling to the destination and receiving the agreed support throughout the journey.
3. Home again
Returning safely, getting settled, preparing a drink or light meal, and completing other agreed home-support tasks.
Journeys that matter
Appointments, wellbeing and everyday life
Subject to availability, suitability and the agreed support plan, journeys may include:
- GP and hospital appointments
- Dental, optician and physiotherapy visits
- Dementia day services (day centres)
- Hairdresser or barber appointments
- Social groups, activities and family visits
- Shopping and essential errands
Important to know
Our accessible vehicle is exclusively for Help to Live clients as part of their agreed support. It is not an accessible taxi service or clinical patient transport. Suitability, access requirements and availability are agreed before the journey.
Planning your support
We will check the details with you
Wheelchairs, access routes and destinations vary. A short conversation helps us plan safely and avoid surprises.
Can someone remain in their wheelchair in the vehicle?
The vehicle is designed to accommodate wheelchair users. Suitability depends on the specific wheelchair, occupant needs and safe securing arrangements, which we will discuss before confirming a journey.
Can a carer come into the appointment?
Where requested, appropriate and agreed in advance, support can include accompanying the client at the destination.
Does the service include waiting?
Waiting and return arrangements are agreed as part of your support plan so sufficient time can be allowed.
Is this available only to existing clients?
Yes. Our wheelchair-accessible vehicle is only for Help to Live clients, as part of their agreed support. We do not offer an accessible taxi service or standalone transport bookings.