1. We read your enquiry
We review what you have shared and identify anything we need to ask.
Start with a conversation
You do not need to know the name of a service or have everything worked out. Explain what is happening, what support might help and the best way to contact you.

Contact details
We aim to respond to enquiries within three working days.
CQC & quality
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What happens next?
We review what you have shared and identify anything we need to ask.
We aim to reply within three working days using your preferred method where possible.
We talk through needs, location, timing, suitability and current availability without pressure.